Terms and Conditions

All orders placed before 12:00 p.m. Monday through Friday will be shipped the same day.  All orders placed after 12:00 p.m. will be shipped the  following business day.
 
Our shipping department takes great care in the handling of your package so the contents arrive to you in new condition. Due to our products and federal shipping regulations, we are able to send our packages via ground service only. FedEx will not ship to a PO Box, so please provide us with a physical delivery address. Transit time on packages from our door is 1-5 business days to the continental 48 states.  *See map on "Shipping and Returns" page for transit times to your address*

Our return policy is as follows. Our products will be sold with a 30 day money back warranty from the date of purchase. We believe our products are the best quality sold at the best price. We want every customer to be a happy customer, so please inform us of any problems promptly so they may be attended to in a timely fashion. Upon receiving your order if you are dissapointed in any way, please follow the guidelines below so we can work together to solve the issue.

1. Send us an email or call within the 30 day warranty period. Inform us of the matter and your intentions. Some problems can be solved without having to return anything, so please let us know before sending anything back to us.

2. If a return is necessary after correspondence with us, the package must be returned within 7 days. We do not reimburse the shipping charges unless there is an error on our part.

3. All items returned must be in the original packaging with all packaging materials and paperwork in the original condition.

4. Any opened bottles of fragrance or liquid of any kind my NOT be returned under any circumstances. However, if the fragrance bottles seal is not broken you may return it.

5. All returns after 30 days from purchase will be done in the form of a store credit.  You may apply this credit immediately in the form of an exchange, or to be used on future orders.  All credits will be subject to us confirming returned products are in new condition upon arrival to our warehouse.

We hope you enjoy your new purchase with us and look forward to serving you more in the future. One last reminder: Please inform us via email or phone if you have any questions, comments, or problems before sending anything back. Also, we are very flexible and accomodating during the 30 day warranty period. Anything after 30 days will no longer be under our protection.

La-Tee-Da Fragrance Lamps / Full Size Fragrance Lamps / Mini Fragrance Lamps / Holiday Lamps
Alexandria Fragrance Lamps / Greenleaf Fragrance Lamps / Greenleaf Fragrance
Fragrance Lamp Oil / Refills / 32 oz. Refills / Reed Diffusers / Reed Diffuser Fragrance
La-Tee-Da Candles / Shades of Light Lamp Candles / Large Lamp Candles / Replacement Shades 
Small Lamp Candles / Great Gift Ideas /  On Sale Items /  Replacement Parts and Accessories
 Health Products / NeilMed /  Stevia